Refunds & Returns Policy
Overview
Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the original condition, and in its original packaging.
Items that cannot be returned include:
- Perishable goods, such as food and flowers
- Newspapers or magazines
- Intimate or sanitary items
- Hazardous materials
- Flammable liquids or gases
Additional Non-returnable Items
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, please provide a receipt or proof of purchase. Do not send items back to the manufacturer directly.
Partial Refunds
In certain situations, partial refunds may be granted (if applicable):
- Books with visible signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition, or damaged or missing parts due to reasons other than our error
- Items returned more than 30 days after delivery
Refunds
After receiving and inspecting your return, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed, and credit will be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received a refund, please:
- Check your bank account again.
- Contact your credit card provider; processing delays may apply.
- Contact your bank to inquire about any holding periods for refunds.
If you still haven’t received your refund, reach out to us at .
Sale Items
Only regular-priced items are eligible for a refund; sale items are not refundable.
Exchanges
Items will only be replaced if they are defective or damaged. If you need an exchange for the same product, please email us at and send the item to: .
Gifts
If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the return is processed, a gift certificate will be mailed to you.
If the item was not marked as a gift or was sent to the gift giver first, a refund will be issued to the gift giver, and they will be notified of the return.
Shipping Returns
To return your product, please mail it to: .
Important notes:
- You are responsible for paying the shipping costs for returns. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping may be deducted from your refund.
Delivery times for exchanges may vary based on your location.
For high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items.
Need Help?
If you have any questions about refunds or returns, feel free to contact us at .